Among all the websites that say your online business is in good hands if you subscribe to their offers, which one do you choose? For all you know, these are just empty claims. Thankfully, you do not have to worry about anything when it comes to ApexChat and its live chat software. This company and the products and services it offers have been reviewed many times by satisfied customers. Its online chatting software is one of its leading products as it provides online business owners an effective internet marketing strategy. Online communication and live interaction are features that can be used by online businesses as their edge over their competitors.
This article will give you an idea of what exactly ApexChat offers and what kind of live chat software you can use for your online business.
This company offers what is called as “pay for performance pricing.” Once the product or service is installed on your website, then you are only billed for the sales leads that are sent to you. This means that you will only pay for the each lead generated by the live chat facility. If you are happy with the status of your online business with the current sales leads ApexChat is providing, then you can stay with it or you could choose to upgrade your plan or model depending on your needs. However, if you are not satisfied with what you are getting, then you can stop the service subscription and just pay for the sales leads that were sent to you. There is no long-term contract so you do not have to pay for the unused leads if you decide to stop earlier.
ApexChat also has the “call connect” feature. After initiating the business contact through live chat, the business owner could decide to transfer the visitor or customer to a phone line where they could talk easily and conveniently. It actually is just a choice on the side of the agent or business owner if he wants to transfer the communication from chat to phone. What is good is that the agent is provided with options depending on the demands of the situation.
ApexChat also focuses on online advertisers, therefore achieving its goal of efficient business technique and strategy. The chat software is meant to enhance and develop the correspondence between the agent and the visitor. It also has industry expertise that ensures software adaptability and flexibility in any internet platform. What makes it attractive is that it is proven and tested to perform well in all types of internet settings and templates. ApexChat is also HIPAA compliant therefore ensuring data protection for both sides of the business. It also offers custom branding for partners so that it promotes and advertises the brand and does not divert the interest from the chat provider.
The Unicode system also makes international communications easy and worry-free. If your customer speaks a foreign language, the system translates the letters and symbols into the language the agent is using and in return, the system also translates the message given by the agent into the appropriate language the visitor is using. In addition, live chat has safety features which protect sensitive data such as personal information given by the customer. Secure data abilities ensure the customers that they can transact with confidence and trust to the agents. Also, when a customer is already acting aggressively and belligerently, the agent can simply block the IP address of the customer so that he will not be able to access the live chat server anymore. Equally important is the quality of relationship you will have with your customer. When the customer feels that his concerns are important for the person on the opposite side of the computer, he will more likely stay longer and have a stronger connection with the online business.
All in all, ApexChat is a wonderful solution to all your internet marketing problems. If you have tried all the strategies to make your online business hit the money marks and still you are too far away from the peak, then ApexChat is just the software service provider for you.
ApexChat will develop a custom script (set of canned responses) that will be used by our live chat agents to conduct chats on your behalf. We have processed hundreds of thousands of chats on behalf of thousands of businesses of different types. We have deep insights into what works and what doesn’t.